All pieces are hand made and one of a kind. Some pieces may have minor imperfections due to the nature of how they are created.
1. Refund/Return Policy
I do not accept returns or provide refunds. You may not cancel an order once it has been placed. Once your item has shipped, I am no longer responsible for the package or items. I am not responsible for lost, stolen, or damaged packages. I do not offer exchanges. All sales are final.
2. Custom and Personalized Orders
My custom orders are currently closed.
3. When are items shipped?
It can take up to three weeks for orders to ship. Holidays may delay orders up to two weeks.
4. Do you ship internationally?
Yes. Message me to learn more.
5. How do I care for my art?
I do not recommend sleeping, showering, or swimming with the art on. Your art should not be exposed to any water or chemicals. I recommend cleaning the jewelry with a jewelry cloth. Avoid storing any resin pieces in hot areas. It is recommended to store your art in a jewelry box or on a jewelry tray when not in use. It is your responsibility to care for your jewelry properly. I do not replace items, because it is not possible for me to ensure they have been cared for properly. If you have any questions, please message me. Most of the metals I work with are plated metals.
6. How can I be safe with my resin pieces?
Resin is toxic when uncured. After the piece has cured, it is still best practice to never consume it or eat food that has come in contact with resin. Do not put resin products in your mouth. Do not put food or other products you consume on the resin products. My products are not food safe or safe to consume. Be responsible with your resin products. I am not responsible nor liable for what you do with your resin pieces.
7. How long are the chains?
Necklace chains are 16-20 inches. You can request a different chain up to 30 inches in the comments at check out for no additional charge. Choker chains are about 14 inches plus an extender. Anklet chains about are 9 inches plus an extender. Choker and anklet chains can be shortened or lengthened by two inches for no additional charge. Please leave the request in comments at check out. Sterling silver chains and gold filled chains are 20 inches. This length cannot be adjusted.
8. Can earrings become plugs or plugs become earrings?
Most of the time. Please contact me and I will let you know if it is possible. I also have clip-on earrings as an option. There is no additional charge to switch earrings or plugs to clip-ons. There is no additional charge to switch plugs to earrings or clip ons. There is an additional $5 charge to switch earrings to plugs.
9. There is a pair of plugs I want, but they are not my size. Can they be switched to my size?
As long as I have your size available I will make the switch. Please message me before placing your order. There is no additional charge as long as I have your size available.
10. How do I care for my sterling silver jewelry?
Sterling silver jewelry can tarnish. I use a sterling silver cleaner and a 100% cotton jewelry cloth. I don’t recommend using the cleaner super often, as it can weaken the metal. However, using it once a month or so can help remove the tarnishing. Dip it in the solution quickly, do not leave it in for long. Be gentle with the cleaner and cloth. I am not responsible for the care of your jewelry. It is up to you to take care of your jewelry.
11. What type of metals are used for the jewelry?
Some of my jewelry may contain zinc, copper, iron, nickel, or other metals. If you have a question about the metal in a specific piece please reach out to me.
12. Can I change the name or address on my order after it is complete?
No. You must enter your name and address exactly as you would like it to appear on the package. I will not switch names or addresses. Please do not leave a different name or address in the comments as it will not be changed. Please double and triple check your name and address.
13. What happens if my package is returned to Mystic Meadow Crafts?
If your package is returned to us we will reach out to you. You will have to verify the address you would like the package sent to and pay for additional shipping costs. For most US packages this will be $4. We are not responsible for lost or stolen packages
14. Are you available in any brick and mortar stores?
Cleveland Craft Nook in North Royalton, Ohio